EFFECTIVE COMMUNICATIONS IN F&B INDUSTRY

by
THE RESTAURANT ASSOCIATION OF SINGAPORE
&
SINGAPORE CULINARY INSTITUTE

COURSE OUTLINE

1. Demonstrate use of appropriate language for stating and seeking information (e.g. to identify, describe, ask for information, state needs, command, agree or disagree, ask permission)
2. Demonstrate use of appropriate language to influence or persuade  (e.g. to caution, request, advise, persuade, negotiate)
3. Demonstrate use of appropriate language for routine social scenarios (e.g. to greet, introduce, thank, apologise, compliment)
4. Use simple requests for repetition or simple clarification
5. Give or receive instructions, including commands and polite requests (e.g. Do that; Will you do this?)
6. Use appropriate vocabulary to express basic personal needs, feelings (e.g. happy, hungry, tired)
7. Respond to simple questions about personal information (e.g. name, address, phone number)
8. Talk about personal or familiar topics (e.g. about self, familiar persons and objects, and personal experiences)
9. Understand advertisements, labels and price tags
10. Understand information about work-related topics
11. Understand information or directions to locate goods
12. Handle telephone calls, leave messages on answering machines and understand recorded messages
13. Use effective telephone techniques (formulaic expressions – e.g. Hello, How are you, Goodbye)
14. Read, understand and follow directions on public signs and in buildings
15. Request for, provide or explain directions
16. Recognise the various modes of transportation in the community, and understand traffic information
17. Understand transportation schedules and fares
18. Understand and use maps
19. Understand clock time (in 12 and 24 hr formats)
20. Demonstrate understanding of the months of the year and the days of the week
21. Understand general work-related vocabulary (e.g. experience, night shift)
22. Understand general work-place policies and job manuals
23. Understand work-related signs, charts, diagrams, symbols, forms and procedures
24. Follow, explain and respond appropriately to instructions
25. Understand job-related workplace announcements and notices
26. Give updates on job-related activities, update status of assigned tasks and other issues related to job completion
27. Communicate work-related information to others
28. Report incidents and urgent situations

Click to download sample Curriculum